Evaluation of e-Government information systems Agility: a Method and Case study

Abstract

Development of e-government evaluation frameworks began around 2000s. Most of the developed approaches are technologically driven in which they focus on the “E” rather than the “Government”. Moreover, they tend to evaluate tangible measures (such as costs, benefits, etc.) and neglects important intangible measures (such as agility, sustainability, etc.). The state of the art tells that the evaluation of agility within e-government has been proved to be important but complex. However, the importance is due to the increasing need for governments to justify investments, assess impacts and monitor progress in the ever-changing environment. On the other side, the complexity comes with the concept’s multi-disciplinary, the inherited difficulty when quantifying its –intangible dimensions, and developing appropriate evaluative parameters and metrics. Based on that, our paper addresses all these considerations through a practical method for agility evaluation. This method is originally applied to a real case study of e-Algeria project as part of the review of 10 years since its launch in 2013. The objective is to evaluate the agility of TAWASSOL framework that is designed to be one-stop-shop for government services. As far as results of valuation showed low degrees of agility -in both FO (Front Office) side and BO (Back office) side, improvements are recommended for the government heads to improve the overall agility of the framework.