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| Titre: | An approach to achieve IT agility by combining SOA with ITSM |
| Auteur(s): | Izza, Said
Imache, Rabah |
| Mots-clés: | information technology service management
ITSM
information technology infrastructure library
ITIL
service-oriented architecture
SOA
service governance
service models
service catalogues
quality of service
QoS
service level agreements
SLA
IT agility |
| Date de publication: | 2010 |
| Editeur: | Inderscience Publishers |
| Collection/Numéro: | International Journal of Information Technology and Management/ Vol.9, N°4 (2010);p.p. 423-445 |
| Résumé: | Today, service-orientation is considered as a compelling technique for developing agile software systems that best align with business. It is also considered as an important approach for information technology (IT) service management, especially for service delivery and support. However, there is still some confusions and misunderstanding between people as sometimes they are referring to information technology service management (ITSM) services and sometimes to service-oriented architecture (SOA) services. So, the combination of both SOA and ITSM approaches arises. This paper deals with this combination and it provides some principles, policies and models that guide and explain the connections that may exist between the two worlds. Specifically, it provides a service model and governance, which cover the multitude necessary activities for specifying and managing how services are defined and supported within large enterprises |
| URI/URL: | http://dlibrary.univ-boumerdes.dz:8080/jspui/handle/123456789/208 |
| ISSN: | 1461-4111 |
| Collection(s) : | Publications Internationales
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